Return Policy

Our Return Guidelines

1. Return Request

At Nuvyrix, we want you to be satisfied with your purchase. If you change your mind about an item or the product does not meet your expectations, you may request a return within 7 days of receiving your order, provided the item meets the return requirements below.

For returns due to personal preference, incorrect size selection, or other reasons not caused by an error on our part, the customer is responsible for the return shipping costs. Original shipping charges are generally non-refundable.

If you receive an item that is defective, damaged during delivery, incorrect, poor quality, or materially different from its description, please contact us within 30 days of delivery. After reviewing the issue, we may offer a replacement, full refund, or reimbursement of reasonable return shipping costs where the issue was caused by our error or a product defect.

2. Return Requirements

To qualify for a return, products must:

  • Be returned within the applicable return period.
  • Be in their original, unworn, and unused condition.
  • Include the original packaging, tags, labels, and accessories, where applicable.
  • Not show signs of washing, alteration, excessive wear, stains, damage, or improper handling.
  • Be suitable for resale.

For clothing products, including Lehenga Cholis, Salwar Suit Sets, and Kurta Pant Sets, items that have been worn, washed, altered, stained, or otherwise used may not be accepted for a return unless the issue is related to a verified product defect.

3. Return Shipping Costs

For returns caused by a change of mind, sizing preference, or other reasons unrelated to a product defect or our error, the customer is responsible for the cost of returning the item.

If the return is required because we sent the wrong item, the item arrived damaged, or the product has a verified defect, Nuvyrix INC will review the circumstances and may reimburse reasonable return shipping costs or provide another appropriate resolution.

We recommend using a shipping service that provides tracking when returning an item. We are not responsible for return packages that are lost or damaged while being shipped back to us before delivery is confirmed.

4. Refund Processing

Once we receive the returned package, the item will be inspected to confirm that it meets the applicable return requirements. Approved refunds are generally processed within 3–5 business days after the return has been approved.

Refunds are normally issued to the original payment method used to place the order. Depending on your bank, credit card provider, or payment service, additional processing time may be required before the refund appears in your account.

Where applicable, the refund amount may exclude original shipping charges and return shipping costs that were the customer’s responsibility.

5. Orders Marked as Delivered but Not Received

If the carrier’s tracking information shows that your order was delivered but you cannot locate the package, please contact us within 24 hours of the delivery notification whenever possible.

We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the shipment. The final resolution may depend on the carrier’s investigation and the circumstances of the delivery.

6. Exceptional Cases

  • If a customer refuses delivery without a valid reason, any refund will generally be processed only after the returned package has been received and inspected.
  • Original shipping charges are generally non-refundable unless the return is caused by our error, a defective product, or another circumstance for which reimbursement is required.
  • Returns sent without contacting our customer support team first may experience processing delays or may not be accepted.
  • Items that have been worn, washed, altered, stained, damaged, or excessively used may be refused unless the issue is related to a verified defect.
  • We reserve the right to refuse returns involving fraudulent claims, intentional damage, misuse, unauthorized alterations, or other violations of this Return Policy, to the extent permitted by applicable law.

Refund Request Procedure

Before sending any item back, please contact our customer support team at [email protected]. Do not send a return to the company address without first receiving return instructions from our support team.

Please include the following information with your return request:

  • Full Name
  • Shipping Address
  • Email Address
  • Order Number
  • Product Name
  • Reason for the return
  • Description of the issue
  • Photos showing any damage, defect, incorrect item, or other relevant issue, if applicable

Our customer support team will review the information and, when the return is approved, provide the applicable return instructions and return address. Customers should wait for these instructions before shipping the item back.

Customer Service Information

Customer Service Email: [email protected]

Company Name: Nuvyrix INC

Return Address: 1155 S Havana St, Aurora, CO 80012, United States