Shipping Policy

Delivery Information

1. Order Processing Time

Orders are generally processed and prepared for shipment within 1–2 business days after payment has been successfully confirmed. Orders are not normally processed on weekends or U.S. federal holidays.

Once your order has been shipped, we will send a shipping confirmation email to the email address provided at checkout. Tracking information will be included when it is available from the shipping carrier.

2. Shipping Destinations

We currently offer shipping to customers in the United States, Canada, United Kingdom, Australia, New Zealand, and most European countries.

Shipping availability may depend on the delivery address, carrier coverage, customs requirements, and applicable import or trade restrictions. The available shipping options and applicable charges will be shown during checkout when available for your destination.

3. Shipping Fees

Standard Shipping: $4.99

The applicable shipping charge will be displayed during checkout before you complete your purchase. Shipping fees may vary if additional shipping services or delivery options are introduced in the future.

4. Estimated Delivery Time

The estimated delivery time is 7–20 business days after the order has been shipped.

The estimated delivery period includes the time required for transportation and local delivery. Actual delivery times may vary depending on the destination, carrier operations, customs processing, weather conditions, public holidays, seasonal order volumes, or other circumstances outside our reasonable control.

International shipments may require additional time when they are held for customs inspection or clearance.

5. Taxes and Import Duties

Orders shipped internationally may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or standard shipping fee and are the responsibility of the customer.

Customers are responsible for providing accurate shipping information and complying with applicable import requirements in their destination country. We recommend checking with the relevant local customs authority before placing an international order if you are unsure about potential import charges or restrictions.

6. Shipping Restrictions & Compliance

Nuvyrix INC complies with applicable United States export control requirements, international trade restrictions, and economic sanctions.

Accordingly, we do not currently ship to the following countries or territories:

Belarus
Central African Republic
Cuba
Democratic Republic of the Congo (DRC)
Haiti
Iran
Liberia
Myanmar
North Korea
Russia
Somalia
Sudan
South Sudan
Syria
Venezuela
Yemen
Zimbabwe
Libya

Orders submitted with a delivery address in a restricted destination may be declined or canceled. If an order cannot be fulfilled because the destination is subject to applicable shipping, export, trade, or sanctions restrictions, we may cancel the order and issue a refund to the original payment method where appropriate.

Sanctions Compliance

You may not use our Services if you are located in, organized under the laws of, or ordinarily resident in a country or territory subject to applicable sanctions or embargoes imposed by the United States or other relevant authorities.

You represent that you are not identified on an applicable sanctions or restricted-party list, including applicable lists maintained by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).

We reserve the right to decline, cancel, or suspend an order or access to our Services when we reasonably believe that doing so is necessary to comply with applicable sanctions, export controls, trade restrictions, or other legal requirements.

7. Delivery Issues

Please make sure that your shipping address, apartment or unit number, postal code, telephone number, and other delivery information are accurate when placing your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the customer requests that the order be shipped again.

If your tracking information shows that an order has been delivered but you cannot locate the package, please contact us as soon as possible. We may ask you to check with household members, building management, neighbors, or the local carrier before we open a delivery investigation.

8. Important Notice

Delivery estimates are provided for reference and are not guaranteed delivery dates.

Shipping delays may occur due to customs inspections, severe weather, public holidays, carrier disruptions, incorrect address information, high seasonal shipping volumes, or other circumstances outside our reasonable control.

We are not responsible for delays caused by customs authorities or the independent operations of third-party shipping carriers.

If you experience a shipping problem or have a question about the status of your order, please contact our customer support team with your order number and relevant delivery information.